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Preguntas frecuentes sobre Genetec Security Center SaaS 2024 Genetec Inc. Todos los derechos reservados. 2 What's a fully hosted cloud deployment? .............................................................................................. 9 How do I manage my customers' Security Center SaaS systems? .................................................... 10 What devices are supported? .............................................................................................................. 10 What's a cloud-managed device? ....................................................................................................... 10 Will Genetec offer bandwidth calculation tools for designing Security Center SaaS systems? ........... 10 What's the difference between Security Center SaaS and Security Center on-premises? ................. 11 Is Security Center SaaS replacing other Genetec offerings? .............................................................. 11 What does "end-of-sale" (EOS) mean? ............................................................................................... 11 What does "end-of-life" (EOL) mean? ................................................................................................. 11 How can I migrate an existing Stratocast customer to Security Center SaaS? ................................... 11 How can I migrate an existing Security Center SaaS Edition customer to the new Security Center SaaS offering? ..................................................................................................................................... 12 Can I migrate an existing Security Center on-premises to Security Center SaaS? ............................. 12 Can Security Center on-premises systems be federated to Security Center SaaS systems? ............ 12 What about federated sites running different versions of Security Center? ........................................ 12 Do you offer tools to help evaluate customer network requirements for SaaS versus on-premises requirements? ...................................................................................................................................... 12 Does Security Center SaaS support existing Security Center on-premises plugins and SDK integrations? ........................................................................................................................................ 12 How can technology partners integrate with Security Center SaaS? .................................................. 13 Support and updates ........................................................................................... 13 Is Advantage required with Security Center SaaS? ............................................................................. 13 How do I get tech support for Security Center SaaS? ......................................................................... 13 Can we still get support for a customer with both Security Center SaaS and Security Center on- premises connections if the Security Center on-premises system has an expired Advantage contract? ............................................................................................................................................................. 13 How often will there be new releases? ................................................................................................ 13 How will software updates work? ........................................................................................................ 13 Is there possible downtime when devices are automatically updated? ............................................... 13 What happens if the cloud connection is interrupted? ......................................................................... 14 Is there a cost to get data from the cloud? .......................................................................................... 14

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